A smarter approach than avoiding conversations that feel uncomfortable is confronting them thoughtfully. So stop dodging and start diving in.
But first, have a process in place. Coach Matt Hanton and Coach Rachel Prairie offer tested recos in Episode 651: Difficult Dialogues in Boutique Fitness, Part 2.
Anchor your angle: base discussions on your policies, mission, vision and values
Seek solutions: focus on information-finding and collaboration to fix problems
Document discussions: keep a written record and ensure understanding
Stay timely: don’t delay or turn a blind eye, which implies validation
Commit to consistency: treat everyone the same in addressing issues
Ultimately, strive for productive conversations that strengthen your team and your business. Reframe your thinking and establish a procedure with Episode 651.
Catch you there,
Lise
PS: Join 2,000+ studio owners who’ve decided to take control of their studio business and build their freedom empire. Subscribe HERE and join the party!
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