In this episode you’ll learn:
• A simple way to get a customer for life!
• Which large company “surprises and delights” its customers (and an example of a small company that’s doing just this)
• What is the biggest mistake that companies are making in the client onboarding process
• What can go wrong by not educating your client on the process
• Three types of people your business will have to cater to
• Our three areas of focus for onboarding • What truly makes a really great brand!